Jupio Europe BV

Defective products

Defective products

Warranty service by  Jupio Europe BV
Jupio will only charge you for shipping- and handling costs for its warranty service. The height of these costs depend on the products age.

0 – 12 months     €0,00
12 – 24 months   €7,50
24 – 36 months  €12,50

Procedure
If you prefer a warranty service through Jupio Europe BV, please follow the following return procedure:
1. Pack the defective product carefully and add a copy of the original invoice along with a printed out RMA form which can be downloaded by clicking here.
2. Return the defective product to the address below. Make sure the package is sufficiently stamped. Unstamped or COD parcels will be refused.

Jupio Europe BV
Returns Department
P.O. Box 5105
9700 GC  Groningen
The Netherlands

When we receive your package we will send back a new or repaired product to the address written on the RMA Form. If any shipping- and handling costs are applicable you will receive an invoice by email from us. When we receive your payment we will ship out the product.